Stronglife

Refund Policy

Last Updated: January 2024

1. Overview

This Refund Policy outlines the terms and conditions for refunds on any paid services or products offered by Stronglife. We are committed to customer satisfaction and fair business practices.

2. Contact Information

Stronglife
500 S Buena Vista St
Burbank, CA 91521, USA
Email: feedback@stronglife.world
Phone: +1 818-560-1000

3. Free Educational Content

The majority of content on our website is provided free of charge for educational purposes. No refunds are applicable for free content or resources.

4. Paid Services or Products

Should we offer any paid services, products, or premium content in the future, the following refund terms will apply:

4.1 Eligibility for Refunds

You may be eligible for a refund if:

  • You request a refund within 14 days of purchase (EU consumer rights)
  • The service or product was not delivered as described
  • Technical issues prevented access to purchased content
  • You experienced unauthorized charges
  • The service or product is defective or non-functional

4.2 Non-Refundable Items

The following are generally not eligible for refunds:

  • Services or products used or consumed in full
  • Downloadable content that has been accessed or downloaded
  • Personalized or customized services already delivered
  • Services purchased more than 30 days ago (except where required by law)
  • Promotional or discounted items (unless defective)

5. Refund Request Process

To request a refund:

  1. Contact us at feedback@stronglife.world within the eligible refund period
  2. Provide your order number, purchase date, and reason for the refund request
  3. Include any relevant documentation or evidence supporting your request
  4. Allow up to 5-7 business days for us to review your request

6. Refund Processing

If your refund is approved:

  • Refunds will be processed within 10 business days of approval
  • Refunds will be issued to the original payment method
  • You will receive email confirmation once the refund is processed
  • Bank processing times may vary (typically 5-10 business days)

7. Partial Refunds

In certain situations, partial refunds may be granted:

  • Services partially used or consumed
  • Subscription services canceled mid-cycle (prorated refund)
  • Products with minor defects that don't affect primary functionality

8. EU Consumer Rights

For customers in the European Union:

  • You have the right to cancel within 14 days of purchase without giving a reason
  • This right applies to digital content not yet accessed or downloaded
  • By accessing digital content, you acknowledge waiving the 14-day cancellation right
  • Physical products can be returned within 14 days in original condition

9. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in:

  • Suspension of account access
  • Additional fees to cover chargeback costs
  • Inability to make future purchases

We will work with you to resolve any payment disputes fairly and promptly.

10. Subscription Services

If we offer subscription-based services:

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial months unless required by law
  • Access continues until the end of the paid period
  • Refunds for annual subscriptions may be prorated if canceled within 30 days

11. Technical Issues

If technical problems prevent you from accessing purchased content:

  • Contact our support team immediately
  • We will attempt to resolve technical issues within 48 hours
  • If issues cannot be resolved, a full refund will be provided

12. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy on a case-by-case basis, particularly in situations involving:

  • Medical emergencies or hardship
  • Bereavement
  • Extenuating circumstances beyond customer control

13. Changes to This Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with a revised date.

14. Governing Law

This Refund Policy is governed by the laws of the State of California, United States, and applicable international consumer protection laws including EU consumer rights directives.

15. Contact Us

For refund requests or questions about this policy:

Stronglife
500 S Buena Vista St
Burbank, CA 91521, USA
Email: feedback@stronglife.world
Phone: +1 818-560-1000

We aim to respond to all refund requests within 5-7 business days.